(202) 341-9667 • palmerea@gmail.com

1139 NW Market St, Apt 207N, Seattle, WA 98017

Experience

Design and user researcher, focused on putting users first and creating enjoyable products.


MICROSOFT
Redmond, WA

UX Researcher

APR 2017 - PRESENT

  • Partner with multiple Azure-related product teams (PowerApps, PowerBI, Flow, Stream) through various qualitative research methods, including moderated and unmoderated remote usability studies, heuristic reviews, benchmark studies and surveys
  • Leverage research findings to offer actionable recommendations for product features, and drive the impact and adoption of research recommendations to improve usability
  • Partner with product designers and managers to help guide product development based on user insights and usability heuristics
  • Research lead for the unified design system team that provided guidance to designers and developers across Azure-related products 

COMCAST
Philadelphia, PA

Design & UX Researcher

Feb 2016 - Feb 2017

  • Collaborated with product managers, designers, and creative directors
    to conduct evaluative and generative research on products from various business units
  • Conducted heuristic reviews, competitive analyses and various qualitative research methods to present insights to improve the product’s user experience
  • Presented research insights to product team in various formats: working sessions to formal presentations

VARIOUS
Philadelphia & Washington, DC

Recruiting & HR

2006 – 2016

  • Managed talent acquisition for the following organizations: Corporate Executive Board, Philadelphia Education Fund, LivingSocial and Monetate. 
  • Led full lifecycle recruitment for technical, non-technical, and executive roles, responsible for consistently meeting hiring goals, partnering with hiring managers to meet key hiring objectives, and creating an excellent candidate experience that attracted key talent. 
  • Designed and implemented new hire onboarding to help provide a welcoming and educational experience for new employees, and an organized and systematic approach for hiring managers.

TECHNICAL SKILLS
AND TOOLS

  • UserTesting/UserZoom
  • SSI/Instant.ly/Qualtrics
  • Morae
  • InVision
  • Excel
  • Usability studies
  • Interviews
  • Personas
  • Contextual inquiry
  • Card sorting
  • Surveys/questionnaires
  • Prototyping

Education

UNIVERSITY OF WASHINGTON  |  Certificate in Human Centered Design and Engineering
Seattle, WA

Expected June 2018


GENERAL ASSEMBLY  |  User Experience Design Program
New York, NY

2015


WIDENER UNIVERSITY  |  Master of Education in Higher Education Leadership
Chester, PA

2015


KENYON COLLEGE  |  Bachelor of Arts in International Studies and Spanish Area Studies, Latin America Concentration
Gambier, OH

2005