(202) 341-9667 • palmerea@gmail.com

1139 NW Market St, Apt 207N, Seattle, WA 98017


Design and user researcher, focused on putting users first and creating enjoyable products.

Redmond, WA

UX Researcher


  • Partner with multiple Azure-related product teams (PowerApps, PowerBI, Flow, Stream) through various qualitative research methods, including moderated and unmoderated remote usability studies, heuristic reviews, benchmark studies and surveys
  • Leverage research findings to offer actionable recommendations for product features, and drive the impact and adoption of research recommendations to improve usability
  • Partner with product designers and managers to help guide product development based on user insights and usability heuristics
  • Research lead for the unified design system team that provided guidance to designers and developers across Azure-related products 

Philadelphia, PA

Design & UX Researcher

Feb 2016 - Feb 2017

  • Collaborated with product managers, designers, and creative directors
    to conduct evaluative and generative research on products from various business units
  • Conducted heuristic reviews, competitive analyses and various qualitative research methods to present insights to improve the product’s user experience
  • Presented research insights to product team in various formats: working sessions to formal presentations

Philadelphia & Washington, DC

Recruiting & HR

2006 – 2016

  • Managed talent acquisition for the following organizations: Corporate Executive Board, Philadelphia Education Fund, LivingSocial and Monetate. 
  • Led full lifecycle recruitment for technical, non-technical, and executive roles, responsible for consistently meeting hiring goals, partnering with hiring managers to meet key hiring objectives, and creating an excellent candidate experience that attracted key talent. 
  • Designed and implemented new hire onboarding to help provide a welcoming and educational experience for new employees, and an organized and systematic approach for hiring managers.


  • UserTesting/UserZoom
  • SSI/Instant.ly/Qualtrics
  • Morae
  • InVision
  • Excel
  • Usability studies
  • Interviews
  • Personas
  • Contextual inquiry
  • Card sorting
  • Surveys/questionnaires
  • Prototyping


UNIVERSITY OF WASHINGTON  |  Certificate in Human Centered Design and Engineering
Seattle, WA

Expected June 2018

GENERAL ASSEMBLY  |  User Experience Design Program
New York, NY


WIDENER UNIVERSITY  |  Master of Education in Higher Education Leadership
Chester, PA


KENYON COLLEGE  |  Bachelor of Arts in International Studies and Spanish Area Studies, Latin America Concentration
Gambier, OH